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• Do you enjoy speaking to customers on the phone?
• Do you like helping people to solve problems?
• Are you driven by providing a friendly and professional service?

If yes – then this could be the perfect job for you! You don’t need to come with a knowledge of housing, as we’ll give you all the training you need to feel confident in the role. Due to the success of internal recruitment, we’re looking for friendly motivated and customer focussed people to work in our customer service centre providing advice and support with a variety of customer queries.

As part of a supportive and friendly team, you will be working 36 hours a week on shifts between 8.00am – 9.00pm Monday to Friday. There are many options for progression, as the role provides an excellent introduction to housing. So, if you’re interested in a career within housing this is a fantastic opportunity.

At Salix Homes we are about so much more than just providing homes, we are committed to delivering inclusive services and are passionate about providing support to help our customers to ‘live, grow and thrive’ in our local community. We want our colleagues to “Be Salix” by living and breathing the culture, values and vision of our organisation.

The role - What I’ll be doing

• Taking incoming calls from customers to help with their queries.
• Answering customer emails, webchats and social media service requests.
• Helping customers with their enquiries about repairs, rents, anti-social behaviour and other housing matters.
• Solving problems and providing positive outcomes to customers.
• Operating a remote concierge service managing visitor access to our tall buildings.

 We’re looking for someone who:

• Is passionate about providing excellent customer service.
• Has excellent organisation and time management skills.
• Works well in a team and is flexible.
• Is comfortable handling customers in difficult situations and can remain calm to achieve a successful outcome.
• Can follow processes and input accurate and relevant notes into computer systems.
• Understands the importance of data protection and confidentiality.

What we offer as a company

• Annual Salary of up to £28,598
• Up to 34 day’s holiday + bank holidays
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture - Investors in People Gold accredited organisation.
• Advocate of the Greater Manchester Employment Charter

About Our Company

At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford.

We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.

We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.

If you share our vision of driving positive change, this is your opportunity to be part of something meaningful.

Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter, and we will constantly strive to improve working conditions for our colleagues.

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we.  As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and will also invite to interview any disabled candidates who demonstrate the minimum standards for the role.

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Closing Date: 3rd September, 2025

Interviews Date: 8th of September 2025

*Please note – We reserve the right to withdraw our advert earlier than the original published expiry date, therefore if you are interested, please submit your application as soon as possible*

At Salix Homes, we are committed to providing more than just homes – we deliver safe, clean, and welcoming environments where our customers can thrive. We’re looking for a dedicated Caretaker to join our High-Rise Team, providing a first-class caretaking and cleaning service for residents. As the first point of contact for many of our customers, you’ll take personal responsibility for maintaining high standards on your allocated block, ensuring communal areas are clean, safe, and well cared for.

The role – what you’ll be doing:

• Delivering a high-quality daily caretaking service across communal internal and external areas of high-rise buildings.
• Carrying out daily block inspections, reporting repairs and hazards promptly.
• Using a mobile app to record tasks and health & safety checks.
• Escalating urgent issues such as gas, electricity, or tenant welfare concerns to the Caretaking & Cleaning Manager.

What we’re looking for:

• Experience and knowledge of cleaning and caretaking techniques.
• A passion for delivering outstanding service with a customer-focused approach.
• Someone who is self-motivated, comfortable working independently, and confident engaging with residents.
• Ambitious and driven individuals who want to make a positive difference in our communities.

What we offer:

• Annual salary up to £25,989.
• Up to 34 days holiday + bank holidays.
• Flexi-time, flexible working, and family-friendly policies.
• Generous Defined Contribution Pension Scheme.
• Life Assurance (3x annual salary).
• Health Cash Plan and a range of employee discounts including gym membership.
• Inclusive and supportive colleague culture.
• Membership of the Greater Manchester Good Employment Charter.

About Our Company

At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford.

We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.

We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.

If you share our vision of driving positive change, this is your opportunity to be part of something meaningful.

Salix Homes is proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme; we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Closing Date: 1st September 2025

At Salix Homes, we’re committed to keeping our organisation, systems, and data safe from ever evolving cyber threats. We’re looking for a skilled ICT Security Engineer to take a lead role in safeguarding our infrastructure, applications, and information, ensuring we remain secure, compliant, and resilient.

The role - What I’ll be doing

• Manage and optimise security tools including CrowdStrike Falcon, Microsoft Defender, and Intune.
• Monitor, investigate, respond and remediate security alerts, vulnerabilities, and incidents
• Support patch management, vulnerability scanning, and security configuration.
• Maintain and improve firewalls, MFA, encryption, and endpoint security.
• Collaborate with ICT, risk, and compliance teams to meet audit and regulatory requirements.
• Contribute to security awareness and training initiatives

What we’re looking for

• Proven experience in cyber security or ICT infrastructure engineering.
• Strong understanding of network security, threat detection, and incident response.
• Hands-on experience with EDR/XDR tools ideally CrowdStrike Falcon.
• Knowledge of Windows/M365 security, patching, and vulnerability management.
• Familiarity with Cyber Essentials+, ISO 27001, or similar frameworks.
• A proactive, analytical approach and the ability to explain technical risks clearly

What we offer as a company

• Annual Salary of up to £42,839
• Hybrid Working – a minimum of 2 days working in the office
• 27 day’s holiday + bank holidays
• Flexi Time
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture
• Supportive, inclusive workplace with a strong focus on professional growth
• Accredited Good Employment Charter employer

About Our Company

At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford.

We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.

We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.

If you share our vision of driving positive change, this is your opportunity to be part of something meaningful.

Salix Homes is proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Closing date

29th August 2025

Join Us in Making Our Communities Safer
At Salix Homes, we believe safer communities start with strong support. We’re looking for a detail oriented and proactive individual to join us as a Part Time Community Safety Admin Support Officer. In this part-time role, you’ll be the backbone of our Community Safety Team, ensuring processes run smoothly, documents are prepared to the highest standard, and records are managed accurately.

About the role 

We are looking for a person who is passionate about providing an effective administration service for the Community Safety Team, who thrives in a challenging work environment and is comfortable using their own initiative. The Community Safety (Admin) Support Officer is a part time post supporting the Manager and team with the preparation of court documents, maintaining records, processing invoices, note taking and other administrative duties. The role requires a person who:

The role - What You’ll be doing

• Can manage the Customer Relationship Management (CRM) system in terms of ASB case stages and customer interactions.
• Retrieve system data and records from IT systems in preparation for court disclosure.
• Assist in the preparation of witness statements to court standard.
• Accurately produce letters and other documents in a range of formats, ensuring all records are accurately filed and managed.
• Record all invoices and expenditure following authorisation from the Community Safety Manager
• Attend any relevant meetings and provide administrative support as required, including diary management and note-taking.

What we’re looking for

We are looking one who is keen in developing their skills and has:

• Excellent organisational skills and is committed to improving services.
• Experience in utilising IT software packages such as Microsoft Office Outlook, Word and Excel as well as housing management databases or similar.
• Ability to use their own initiative, work under pressure and manage competing tasks.
• Experience of effectively managing a demanding workload to ensure deadlines are met.
• Excellent communication skills with the ability to develop effective relationships.
• Have a passion for delivering excellent customer service.
• Have excellent interpersonal skills.
• Are flexible in their approach to work.
• Are detail oriented.
• Have excellent ICT skills with the ability to maintain records appropriately, using a housing management software such as Northgate and a Customer Relations Management System.

What we offer as a company

• Annual Salary of up to £28,598 (pro rata)
• Hybrid Working
• Up to 34 days holiday + bank holidays (pro rata)
• Flexi Time
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture
• Accredited Good Employment Charter employer

About Our Company

At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford.

We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.

We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.

If you share our vision of driving positive change, this is your opportunity to be part of something meaningful.

Salix Homes is proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we.  As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Closing date

26th August 2025