At Salix Homes we are about so much more than just providing homes, we deliver services and provide support to help our customers to live, grow and thrive.
We have an exciting opportunity available for a housing professional to join our housing management team as a Housing Officer.
You must have a good understanding of the issues affecting disadvantaged communities and be committed to providing excellent customer service.
The role - What You’ll be doing
If successful, the main duties of your role will include responsibility for:
You will be responsible for a defined geographical ‘patch’ and act as the custodian of your patch ‘owning’ and seeking resolution of customer and community concerns.
What we’re looking for
We are looking for an experienced housing professionals with relevant experience of providing customer facing services in a housing, community, or neighbourhood setting.
What we offer as a company
Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues
Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.
We’re proud members of the Armed Forces Covenant and will also invite to interview any disabled candidates who demonstrate the minimum standards for the role.
We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.
Closing Date: 6th July 2025
At Salix Homes, we’re proud to be shaping a brighter future for our customers, communities, and people. Having recently celebrated our 10-year anniversary as a stand-alone housing association, we continue to invest in safe, modern, and energy efficient homes across Salford. We’re also one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a true mark of the quality we deliver. If you're passionate about making a positive impact, we will love to have you join us.
About the role
We're looking for a motivated ICT Delivery & Demand Manager to join our award-winning, forward-thinking organisation. Recognised as a digital leader in housing, earning titles like ‘Digital Landlord of the Year’ and ranking among the Top 5 Digital Housing Providers in the UK, we've transformed our services through innovations like a full ICT infrastructure overhaul, a cloud-based CRM, and an automated repairs tool for customers.
Now, we need an experienced ICT project manager to help deliver a complex portfolio of projects aligned with our corporate priorities. This is a great opportunity to make a real impact and shape the next phase of Salix Homes' digital journey.
Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues.
We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk
Closing Date: 8th July 2025
At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford.
We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.
We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.
If you share our commitment to making a positive impact, we will love to have you join us.
The main purpose of this role is to support the development of sustainable communities to live, grow, thrive, together through the delivery of high-quality customer and neighbourhood focused services in relation to the property services function of the organisation.
The role will involve being the focal point for customers as a liaison for complex repairs and ensuring outstanding levels of customer satisfaction. This role will be the customer face of the repairs team by providing onsite and office support with complex cases, customer dissatisfaction and complaints, dealing directly with the organisation’s customers, contractors, operatives, suppliers, and colleagues daily basis to ensure customer charter promises are being delivered and ensure delivery of market leading levels of customer satisfaction.
The post holder will provide clear communication streams and support to customers to ensure issues are resolved quickly and effectively, that the customer voice is heard and utilised to shape the present and repairs service delivery.
You will strive to continuously improve the quality of the services we provide and engage in a culture of best-practice, safety and have a customer-focused obsession.
We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need.
Closing Date: Wednesday 4th July 2025
The main purpose of this role is to support the development of sustainable communities to live, grow, thrive, together through the delivery of high-quality customer and neighbourhood focused services in respect of the repair and maintenance of the company’s property portfolio.
You will contribute towards the delivery of a highly efficient and productive repairs and maintenance and voids service that delivers the financial expectations of the company’s Business Plan and meets the demanding expectations and aspirations of our customer base.
In line with the new service delivery model the role will be shift-based providing operational cover as required between the hours of from 8 am to 7 pm on weekdays and also, may include some Saturdays between 9 am to 5 pm. You will also be expected to work on the out of hours call out rota as required.
This is a great opportunity to make a real impact and shape the next phase of Salix Homes.
We are looking for a highly motivated ICT Operations Manager to join our award-winning organisation to cover maternity leave and support us to continue to achieve our ambitions and build on our achievements to date. We are recognised within our sector as an innovative organisation who continually challenges itself to think differently. From overhauling our whole ICT infrastructure, implementing a cloud-based CRM system, and automating our repairs service with our pioneering Chatbot, we have successfully transformed our housing services for a new era. Which has been recognised with accolades such as ‘Digital Landlord of the Year’ and previously being placed within the Top 5 Digital Housing Providers in the UK by Housing Digital.
We need someone who is experienced and talented to help us to continue to deliver an excellent user experience for our colleagues and our customers. This is a great opportunity for the right person to play a big part of our continued development and success.