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INTERNAL APPLICANTS ONLY

We are looking to recruit ambitious, driven, customer focus people to join our award-winning social housing organisation in our vision to ‘helping our communities, live, grow and thrive together’. Providing a customer focused service, you will help to prevent and address nuisance behaviour, patrol and control access to all our high-rise blocks, and deal with answering our emergency phone line.

The role - What I’ll be doing

The main purpose of the role is to work as part of a team delivering a professional, high quality night-time customer service, the role will include;

• Concierge
• CCTV monitoring
• Mobile security patrols
• Equipment checks
• Attending Anti-social behaviour reports within our high-rise tower blocks
• Fire alarm response
• Lone working
• Emergency caretaking and cleaning service of our high-rise tower blocks
• Phone handling for our OOH telephone line
• Raising OOH emergency repairs and allocating to OOH operatives

You will be working weekends and all bank holidays, fixed shifts, 8am – 8pm as part of a team delivering a front-line service to meet customer demand at first point of contact.

What we’re looking for

• Someone who is comfortable working weekend and bank holidays.
• Passionate about customer service
• Experience in customer facing roles.
• Comfortable working both indoors and outdoors in varying weather conditions and working to ensure your work is completed to a high standard and thrive on a varied workload.
• Full valid UK manual driving licence
• SIA CCTV licence - we would consider applicants who don’t currently hold a licence.

What we offer as a company

• Annual Salary of up to £25,183 (pro rata) + bank holiday
• Up to 34 days annual leave – increases with years services (pro rata)
• Flexible Working and Family friendly policies
• Generous defined contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture
• Accredited Good Employment Charter employer

Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues.

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we.  As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at peopleservices@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

• Do you enjoy speaking to customers on the phone?
• Do you like helping people to solve problems?
• Are you driven by providing a friendly and professional service?

If yes – then this could be the perfect job for you! You don’t need to come with a knowledge of housing, as we’ll give you all the training you need to feel confident in the role. Due to the success of internal recruitment, we’re looking for friendly motivated and customer focussed people to work in our customer service centre providing advice and support with a variety of customer queries.

As part of a supportive and friendly team, you will be working 36 hours a week on shifts between 8.00am – 9.00pm Monday to Friday. There are many options for progression, as the role provides an excellent introduction to housing. So, if you’re interested in a career within housing this is a fantastic opportunity.

At Salix Homes we are about so much more than just providing homes, we are committed to delivering inclusive services and are passionate about providing support to help our customers to ‘live, grow and thrive’ in our local community. We want our colleagues to “Be Salix” by living and breathing the culture, values and vision of our organisation.

The role - What I’ll be doing

• Taking incoming calls from customers to help with their queries.
• Answering customer emails, webchats and social media service requests.
• Helping customers with their enquiries about repairs, rents, anti-social behaviour and other housing matters.
• Solving problems and providing positive outcomes to customers.
• Operating a remote concierge service managing visitor access to our tall buildings.

 We’re looking for someone who:

• Is passionate about providing excellent customer service.
• Has excellent organisation and time management skills.
• Works well in a team and is flexible.
• Is comfortable handling customers in difficult situations and can remain calm to achieve a successful outcome.
• Can follow processes and input accurate and relevant notes into computer systems.
• Understands the importance of data protection and confidentiality.

What we offer as a company

• Annual Salary of up to £27,711
• Up to 34 day’s holiday + bank holidays
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture - Investors in People Gold accredited organisation.
• Advocate of the Greater Manchester Employment Charter

Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues.

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we.  As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and will also invite to interview any disabled candidates who demonstrate the minimum standards for the role.

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Part Time - 20 Hours Per Week

We are looking for a person who is passionate about providing an effective administration service for the Community Safety Team, who thrives in a challenging work environment and is comfortable using their own initiative. The Community Safety (Admin) Support Officer is a part time post supporting the Manager and team with the preparation of court documents, maintaining records, processing invoices, note taking and other administrative duties. The role requires a person who:

• Can manage the Customer Relationship Management (CRM) system in terms of ASB case stages and customer interactions.
• Retrieve system data and records from IT systems in preparation for court disclosure.
• Assist in the preparation of witness statements to court standard.
• Accurately produce letters and other documents in a range of formats, ensuring all records are accurately filed and managed.
• Record all invoices and expenditure following authorisation from the Community Safety Manager
• Attend any relevant meetings and provide administrative support as required, including diary management and note-taking.

What we need

We need someone who is keen to develop their skills and has:

• Excellent organisational skills and is committed to improving services.
• Experience in utilising IT software packages such as Microsoft Office Outlook, Word and Excel as well as housing management databases or similar.
• Ability to use their own initiative, work under pressure and manage competing tasks.
• Experience of effectively managing a demanding workload to ensure deadlines are met.
• Excellent communication skills with the ability to develop effective relationships.

Who we need

We’re interested in hearing from people that:

• Have a passion for delivering excellent customer service.
• Have excellent interpersonal skills.
• Are flexible in their approach to work.
• Are detail oriented.
• Have excellent ICT skills with the ability to maintain records appropriately, using a housing management software such as Northgate and a Customer Relations Management System.

What we offer as a company

• Annual Salary of up to £27,711 (pro rata)
• Hybrid Working
• Up to 34 days holiday + bank holidays (pro rata)
• Flexi Time
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture
• Accredited Good Employment Charter employer

Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues.

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we.  As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at peopleservices@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.