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At Salix Homes we are about so much more than just providing homes, we deliver services and provide support to help our customers to live, grow and thrive.

We have a number of exciting opportunities available for housing professionals to join our housing management team as Housing Officers.

You must have a good understanding of the issues affecting disadvantaged communities and be committed to providing excellent customer service.

The role - What I’ll be doing

If successful, the main duties of your role will include responsibility for:

• Allocations and lettings
• Anti-social behaviour casework
• Domestic abuse and harassment cases
• Safeguarding and tenancy support
• Tenancy and estate management
• Tenancy changes/mutual exchanges/succession and assignment/left in occupancy
• Investigation of tenancy fraud cases

You will be responsible for a defined geographical ‘patch’ and act as the custodian of your patch ‘owning’ and seeking resolution of customer and community concerns.

What we’re looking for

We are looking for an experienced housing professionals with relevant experience of providing customer facing services in a housing, community, or neighbourhood setting.

What we offer as a company

• Annual Salary of up to £31,099 – £32,909
• Up to 34 day’s holiday + bank holidays
• Flexi Time
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture - Investors in People Gold accredited organisation.
• Advocate of the Greater Manchester Employment Charter

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we.  As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and will also invite to interview any disabled candidates who demonstrate the minimum standards for the role.

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Job Share for 3 days a week

Join our Customer Communications Team for an exciting opportunity. We want to hire an experienced Customer Communications Manager who will share the job with our current manager and work three days a week. Together, you'll help us achieve our goals for communicating with customers and stakeholders. This includes handling various communication tasks, running campaigns, and managing Salix Homes' digital and traditional channels.

The role - What I’ll be doing

As a Customer Communications Manager, you'll have a big role in how we connect with our customers and stakeholders. Your main duties will be:

• Managing a team of communication and marketing experts.
• Taking care of our brand identity in all communication.
• Leading the way in planning and managing communication strategies to make customers more engaged and satisfied.
• Leading on the strategic development of our website and making sure it stays in line with our communication goals and what our customers need.
• Handling Salix Homes' engagement with stakeholders.
• Staying updated on the whole business, understanding how each part affects our communication strategies.
• Working with other teams in the company to achieve our business goals.

What we’re looking for

We’re seeking an experience Customer Communications Manager who:

• Has a proven track record in developing and delivering strategic communication plans that cover marketing and communications, PR, digital and social media.
• Has successfully led and motivated teams to achieve communication goals.
• Demonstrates expertise in brand management and consistency.
• Excels in clear and effective communication, both written and verbal.
• Self-motivated – They use their initiative to get things done.
• Thrives in problem solving and creative thinking.
• Collaborate seamlessly across teams.
• Is comfortable with technology and uses it to their advantage.
• Puts customers first, leveraging their insights to drive improvements.
• Possesses a commercial mindset and understands how communication impacts business success.
• Can work well under pressure and can adapt easily to change.

What we offer as a company

• Annual Salary of up to £29,423.40
• Hybrid Working – a minimum of 2 days working in the office (pro rata)
• Up to 34 day’s holiday + bank holidays (pro rata)
• Flexi Time
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture
• Accredited Good Employment Charter employer

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we.  As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at peopleservices@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Salix Homes is a multi-award winning not for profit social housing provider based in Salford, Greater Manchester. The success of our vision of “Helping our communities live, grow and thrive together” is underpinned by effective and engaged colleagues. We want our colleagues to “Be Salix” by living and breathing the culture, values and vision of our organisation. You will be working a rotating shift pattern between 8.00am – 9.00pm Monday to Friday. This role has an element of hybrid working.

The role - What I’ll be doing

• Being the first point of contact for all customers to Salix Homes through multiple contact channels including face to face, telephony, concierge and digital channels (web chat, email, MySalix portal), delivering a high-quality service at all times, in accordance with agreed Salix Homes Customer Service Standards and targets.
• Taking enquiries relating to repairs, income management, anti-social behaviour, caretaker requests, security and general tenancy related matters.
• Provide a comprehensive front line customer service for all Salix Homes’ teams, dealing with or signposting customers to the best possible outcome for their needs and requirements.
• Respect the confidential and/or sensitive nature of customer enquiries, including adhering to GDPR, the Data Protection Act and Salix Homes Data Quality Standards and strategy.
• Promote a safeguarding culture within Salix Homes, including the safeguard and promotion of the welfare of children and vulnerable adults in carrying out the directorate’s functions and support the designated safeguarding leads to achieve excellence in safeguarding.

 What we’re looking for

• Able to demonstrate excellent customer service skills through a variety of channels including telephone, face to face and digital channels
• Able to demonstrate excellent organisation and time management skills, working with team members on opposite shift patterns to deliver work of an excellent standard
• Able demonstrate experience in conflict resolution and handling difficult customers remaining calm when dealing with difficult or aggressive customers in order to achieve a successful resolution
• Experience of using ICT systems, including databases, spreadsheets, and Microsoft Office packages.
• Experience of general office procedures including accurate writing and recording correspondence, filing, photocopying and general office administration duties

What we offer as a company

• Annual Salary of up to £24,496
• Up to 34 day’s holiday + bank holidays
• Restricted Flexi Time
• Flexible Working and Family friendly policies
• Generous Defined Contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture - Investors in People Gold accredited organisation.
• Advocate of the Greater Manchester Employment Charter

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we.  As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and will also invite to interview any disabled candidates who demonstrate the minimum standards for the role.

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.